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Nimbli

Managed BPO services

Give your day-to-day operations a team with clear responsibilities. We scope the work with you, learn your tools and agree how progress is reported, so you know who to turn to as priorities change.

What we take on

Finance & accounting

Payables, receivables, reconciliations and month-end close, run to your standards.

  • Supplier invoice processing and three-way matching
  • Customer invoicing and receivables follow-up
  • Bank and ledger reconciliations
  • Month-end schedules prepared for your finance team to review

Customer service & helpdesk

Email, chat and phone support, plus first-line helpdesk, in your business’s own voice.

  • Customer enquiries logged and answered using your guidance
  • Support tickets triaged and routed to the right owner
  • Order and account queries followed through
  • Knowledge base updates drawn from recurring questions

IT project management & development

Project managers and developers who plan, build and ship alongside your team.

  • Requirements gathered and translated into a working backlog
  • Project schedules, dependencies and issues tracked
  • Development and testing against agreed acceptance criteria
  • Release notes and handover documentation prepared

Back office & data

Data entry, document processing and admin, organised and checked by your team.

  • Records entered and updated in your business systems
  • Documents checked for missing information
  • Duplicate records and inconsistent fields flagged for review
  • Routine reports assembled from agreed data sources

How it works

  1. Scope the work together

    We map the processes, handovers and approvals with you and agree what the team will own.

  2. Meet your team

    You meet your team lead and work through access, training and the handover plan together.

  3. Run and report

    The team follows the agreed process and shares progress, exceptions and decisions that need your input.

  4. Adjust as you grow

    We review the workload with you and agree changes to capacity or scope before putting them into practice.

Other services

Let’s scope the work together.

Tell us what is slowing your team down. We’ll come back with a plan, the people, and the next step.